Contact Hotshot Collection

We're Here to Help

Have a question about a product, an existing order, shipping or delivery, returns, or manufacturer support? Contact the Hotshot Collection customer service team and we'll help point you in the right direction.

Customer Service

Email: support@hotshotmall.com

When contacting us about an existing order, please include your order number and the name or email address used when placing the order. This will help us locate your purchase more quickly.

Product Questions

Considering a purchase and need additional information?

Contact us before ordering if you have questions about product specifications, dimensions, delivery requirements, warranty coverage, or other product details.

For oversized or freight-delivered products, we especially encourage customers to confirm any delivery questions before placing an order.

Order & Delivery Support

If you're contacting us about an order, please provide as much relevant information as possible, including:

• Your order number
• The product purchased
• A brief description of your question or concern
• Photographs or video if you're reporting shipping damage or a product issue

Please retain all original packaging and shipping materials if you're reporting damaged merchandise.

Returns & Cancellations

Return and cancellation eligibility varies by product and supplier. Please review our Return & Refund Policy and any product-specific terms before requesting a return or cancellation.

Do not return merchandise without receiving return instructions first.

Business Information

Hotshot Collection
Operated by Hotshot Mall Inc.
260 Peachtree Street NW, Suite 2200
Atlanta, GA 30303
Email: support@hotshotmall.com

Hotshot Collection is an online retailer. The address above is our business address and is not a retail storefront or customer return location.

Please do not send returns to this address unless specifically instructed to do so by Hotshot Collection.